The performance issues with a Medit scanner not scanning well could be attributed to various factors. Here are some common reasons and potential solutions:
Calibration Issues
If the scanner is not calibrated (based on reminder), it might lead to inaccurate scans. Ensure that the scanner is properly calibrated according to the manufacturer’s instructions.
Dirty Optics
Dust, debris, or smudges on the scanner’s mirror can hinder scan quality. Clean the optical components carefully using alcohol and dry.
⚠️ DO NOT USE Cavicide as it will eat away the plastic and potentially break the unit.
Software Updates
Outdated Windows, or software might cause issues. Ensure that you’re using the latest version of the Medit Link software and Windows is completely updated.
Search for “Check for Updates” -> Update if you do not see “You’re up to date”
Hardware Malfunction
Components of the scanner, such as the sensors or cables, may malfunction. If the scanner is under warranty, consider contacting our digital dentistry specialists for assistance.
Computer Specifications
The Medit scanner has a specific hardware requirement. Check if your computer meets the recommended specifications to run the software efficiently.
Click here for the computer specifications.
External Factors
Direct light interference can affect scan quality as the scanner uses light to capture scan data. Make sure you’re scanning in a controlled environment with proper lighting conditions by avoiding direct light. Operatory light is poses no issues.
Scan Object Preparation
The object being scanned should be properly prepared according to the guidelines. Reflective surfaces, excess saliva, or blood may pose challenges during scanning. It is recommended to use an air syringe or suction to dry wet areas, and use scan sprays on reflective surfaces to dull the reflectiveness.
User Technique
The scanning process requires a certain level of skill and technique. Familiarize yourself with the recommended scanning procedure and practice to improve your technique.
Driver Issues
Ensure that the graphics card driver, USB driver, and chipset driver are installed correctly and are up to date. If you need assistance with updating the drivers, please contact our digital dentistry specialists.
Physical Damage
Any physical damage to the scanner could lead to scanning issues. Inspect the scanner for any visible damage.